Our Board rallied early and utilised existing skill sets in the club including a Crisis Management Consultant (Left of Boom Crisis Management) and psychologist Dr. Samantha McLeod (The SAM Centre). The board appointed a Crisis Management Working Group to allow prompt response and decision making to the crisis.
The club understands the important role we have for the wellness and wellbeing of our members. We also understand our in supporting our wider community members and local businesses. Essentially, we want to play an important role in uniting the community and bonding the community together in tough times.
Our Wellness Program has involved strategic and targeted engagement sessions. We provide members and opportunity to engage as they want, understanding the time being spent online. All sessions are recorded and can be accessed any time. Some of the activities run to date include:
We caught up with Matthew Dunstan to talk about their mental wellness program.
We were determined to be leaders in how we support our members and the wider community. There was little engagement from our National or State bodies during the initial stages of COVID-19 that was engaging and targeted to social and recreational participants, with a focus on elite and high-performance athletes and programs.
Our club had two significant mental health situations occur in the past three years (suicides) and were in the process of creating a wellness program prior to COVID-19. This led to a consultation with our department leaders and members during the early stages of the COVID related suspension of activities. Two common themes stood out that formed the basis of how we would tackle the impact of COVID-19:
In the background there was a concern that the club had the risk of losing a number of participants if we didn’t continue to engage and offer opportunities that were relevant to the needs of our members. This led to a specific and targeted approach on the content of what we are delivering.
We initially measured our outcomes based on the number of people that attended or participated in each session. The feedback we received was that the sessions were meeting the needs of the community, however a concern was the amount of time people were spending online for work or home schooling.
This meant we altered our expectation to providing content that people could engage as they are want to. We keep attendance lists and have noticed that members tend to choose their engagement activities depending on when activities are organised. To combat this all sessions are recorded and available for offline participation when it suits the individual members.
We consult with our departments weekly and also have surveys and feedback forms to help shape the content and delivery of future sessions. Our social media following has seen an increase during through the implementation of these programs and activities:
Feedback mechanisms we use are: