New e-learning hub in partnership with Sport Integrity Australia

We are delighted to announce that  Play by the Rules in partnership with Sport Integrity Australia will now host the PBTR online training modules on the Sport Integrity Australia e-learning hub.

Sport Integrity Australia - e learning hub

A key recommendation of the Wood Review proposed a single identifiable education and outreach platform be established to develop and coordinate education, training and outreach courses.

Hosting the Play by the Rules online training modules on the Sport Integrity Australia e-learning hub creates a single destination for all sporting codes and administration staff to access educational materials and training in one convenient location.

We offer online training and face-to-face training in complaint handling. 

Complaint Handling

The free online course is aimed at administrators, coaches, officials and anyone with an interest in the welfare of sports club, association or organisation members. The course contains ten modules and is designed so that learners can pick and choose the topics of interest to them.

The modules are:

  • Introduction
  • Complaint Resolution Procedure
  • Member Protection and the Law
  • Listening and Responding Effectively (Communication Skills)
  • Meeting with a Contact (Complaint Handling – The Starting Point)
  • Ethical and Practical Considerations
  • Nipping it in the Bud (Early Intervention Strategies) 

We suggest that you complete the Play by the Rules Child Protection and Safeguarding and Harassment & Discrimination courses as a pre-requisite before commencing this course.

Access the e-learning hub now